SHIPPING POLICY

Katnaley Official Website

At Katnaley, we are committed to delivering your high-quality activewear and handmade swimwear quickly, safely, and with care. Please review our shipping policy below:

Order Processing Time

All orders are processed and prepared for shipping on the next business day after payment confirmation.
Orders placed on weekends or public holidays will be processed on the following business day.

Shipping Methods & Delivery Time

Domestic Shipping (Thailand):

Delivery takes approximately 1–3 business days.
We use trusted couriers such as Kerry Express, Flash Express, or Thailand Post.
A tracking number will be provided via email or Line once the package has been dispatched.

International Shipping:

Delivery usually takes 3–15 business days, depending on the destination and customs process.
We will notify customers of any delays caused by customs or unforeseen shipping issues.

Shipping Fees & Import Taxes

Shipping costs are calculated at checkout based on weight and destination.
For international orders, all import taxes, customs duties, and fees will be covered by Katnaley.
Customers will not be responsible for additional charges upon delivery.

Email Requirement

Customers are required to provide a valid email address with every order.
This is essential for sending shipping updates, tracking information, and digital receipts.
If you do not receive a confirmation email within 24 hours, please contact our support team immediately.

Shipping Delays

Shipping times may vary due to weather conditions, holidays, customs clearance, or courier issues.
We will do our best to keep you informed and assist in resolving any delay.

Incorrect Shipping Information

Please double-check your shipping details before confirming your order.
Katnaley is not responsible for any lost or misdelivered packages due to incorrect information provided by the customer.

If you have any questions regarding shipping or need help tracking your order, please contact our team at Katnaleyofficial@gmail.com